Rogers I Hate You
Okay. You said you are going to upgrade my internet access speed during the day.
I asked, "How long would it take?"
The other side, "5 to 10 minutes, then you will experience a boost in performance."
I said, "Okay. Let’s do it then."
My biggest f$#king mistake so far in all the things I remember that I screwed up over the past 2 months.
My internet was gone. Then it never came back.
Waited 30 minutes. Nothing back online. I called and waited forever. Finally got someone on the phone and then switched me to at least 3 other places before I landed to the right place. Struggled with the tech staff forever and no cigar.
Was told that I have to wait for another 30 minutes or so. They will escalate the issue and have it resolved quickly.
I am a very patient person so I waited. Hours passed and nothing back online.
Market closed and I already called my brokerage to make sure all orders are cancelled and my day trade position is stopped out. I told myself, "At least one thing settled and not messed up."
More calls made. No results.
Was asked to replace my perfectly working cable modem (at least right before they disconnected me) at a nearby Rogers store. Their computer system at the store is not functional and the replacement cable modem has to be activated by phone …
At least 8 hours wasted, a trip to their store, and finally I have internet access again.
At this point I am very curious – the supposed top of their line internet access speed of 150 Mbps … is it really what I am getting?
The answer is no.
I checked the speed and I am not getting the speed boost I thought I am getting at all. I am not getting even close to HALF the claimed speed. I am very disappointed.
So those of you living in Canada who have no choice but forced to use Rogers Cable Internet – you are now warned.